Support

iPhone and iPad: Pocket German is a paid app: you pay once on the App Store and download it. There are no in-app purchases or subscriptions; every level and feature is included.
Android: Pocket German is free on Google Play. All A1 words and the topic word lists are free, and Pocket German Pro unlocks A2–C2: 1 month, 1 year (7-day free trial) or lifetime.

iPhone and iPad: sign in to the App Store with the Apple ID you used to buy and download Pocket German again. You already own it, so you are not charged again.
Android: sign in to Google Play with the Google account you bought Pro with and install the app again. If Pro does not show at once, tap Restore purchases on the Pro screen.

In the Google Play app: Profile → Payments & subscriptions → Subscriptions → Pocket German. Cancel before the next billing date and you are not charged again; Pro stays on until the end of the paid period. Cancel during the 7-day free trial and you are not charged at all.

Refunds are handled by the store, not by us. iPhone and iPad: request one at reportaproblem.apple.com. Android: use Google Play's refund request.

Check the volume, silent mode and Bluetooth headphones. The Android app has all pronunciation audio built in, so it plays without the internet. If it still fails, close the app completely and open it again.

Your progress is saved only on your device — we keep no accounts or server copies, so it cannot be moved between devices. The app or Pro you bought comes back with the same store account.

A1 words and the topic word lists are free to try in the web app. The full set of levels and features is in the app.